Facilities management you can trust — with real community impact.
First People FM is a proudly Aboriginal-owned and operated Facilities Management company delivering commercial cleaning, security services, and property maintenance solutions across NSW.
Trusted.
Peace of Mind.
We’re proud to be a trusted facilities partner for government, education and commercial clients across NSW. Our capability is backed by recognised Indigenous certifications, responsive support, and long-term client partnerships.
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We build long-term partnerships based on consistency, reliability and clear communication. Our average client relationship extends beyond five years, reflecting sustained performance and trusted service delivery. We prioritise stability and proactive support over short-term contract wins.
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Our team provides responsive, 24/7 support to manage urgent requests, safety matters and operational disruptions. This ensures continuity of service and peace of mind for our clients.
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As a proud member of the NSW Indigenous Chamber of Commerce, we actively support the growth and development of Indigenous enterprise across the state. This membership reflects our commitment to strong governance, collaboration and participation in recognised Indigenous business networks. It also provides assurance that we operate with integrity and accountability.
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First People FM is a Supply Nation registered Indigenous business, formally verified for Indigenous ownership and management. This registration provides government and corporate clients with confidence in meeting procurement and social impact objectives. It ensures transparency, credibility and alignment with Indigenous engagement frameworks.
Our Services
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Hard Services
First People Facilities Management delivers structured hard services focused on maintaining asset integrity, safety and compliance across commercial and government facilities. Our hard services include concrete and asphalt repairs, handyperson services, painting services, and minor capital and remedial works. These services are delivered with defined scope, safety controls and coordinated project management to support operational continuity.
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Soft Services
Our soft services are designed to protect people, property and presentation standards within live operational environments. This includes security patrols and guarding, concierge services, commercial cleaning and the provision of skilled labour to support construction and maintenance activities. Services are delivered in accordance with WHS obligations, client-defined SLAs and structured reporting requirements.
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Property Maintenance
First People Facilities Management provides comprehensive property maintenance services across planned, reactive and grounds maintenance programs. Our services include scheduled maintenance programs, responsive call-outs and external area upkeep to support asset longevity and compliance requirements. Maintenance delivery is supported by defined mobilisation processes, risk controls and performance reporting aligned with client expectations.
How We Work
Site Assesment
We conduct a site inspection prior to commencement to confirm scope, access requirements and operational constraints. This includes identifying WHS and environmental risks to ensure works can be delivered safely and compliantly.
Service Planning
Following assessment, we develop a tailored service plan aligned to client requirements and service standards. Planning includes scheduling, resourcing and site-specific risk controls.
Reporting & Communication
We provide clear communication throughout the service period, including confirmation of completed works. Reporting and documentation are supplied as required to support transparency and accountability.
Service Delivery
Services are delivered by trained personnel in accordance with WHS legislation, site procedures and agreed performance outcomes. Works are completed efficiently with minimal disruption to facility operations.
“At the heart of our company is a commitment to adding value to Indigenous communities. Our constitution embeds programs designed to create real opportunities, strengthen partnerships, and to ensure the communities we work with benefit directly from the growth of our business.”
— Cherie Thompson / Owner & Director
Social Impact & Contribution
Culturally Diverse Workplace
We are committed to building a culturally inclusive workforce that values diversity, respect and opportunity.
Environmentally Responsible Cleaning
We apply environmentally responsible cleaning practices that reduce waste and minimise environmental impact wherever possible.
We support long-term career development through mentoring, training and employment pathways for Aboriginal and Torres Strait Islander people.
Mentoring Pathways
Indigenous Charity Contributions
We actively contribute to Indigenous community initiatives and charities to support positive outcomes beyond the workplace.
Our Partners
Latest News and Insights
Access practical guidance, compliance-focused insights and service updates from First People Facilities Management. Our blog covers cleaning, maintenance, safety and service delivery across live operational environments. Browse our latest articles.